Last updated: August 5, 2025
1. Introduction
Preserve My Puzzle (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit preservemypuzzle.com and use our services.
2. Information We Collect
- Contact Information: Name, email address, phone number, shipping and billing addresses when you place an order or contact us.
- Order Details: Puzzle dimensions, preservation options (laminate or frame), edge/frame color selections, and gift-card details.
- Payment Information: Credit card or other payment method details processed by our secure payment gateway (we do not store full payment details on our servers).
- Usage Data: Browsing actions, pages visited, and time spent on the site, collected via cookies and similar tracking technologies.
- Communications: Any messages you send us via contact forms, chat, or email.
3. How We Use Your Information
- To process and fulfill your orders (including shipping and returns).
- To communicate order status, respond to inquiries, and provide customer support.
- To send promotional materials, newsletters, and updates if you opt in.
- To improve our website, services, and user experience through analytics.
- To comply with legal obligations and protect our rights.
4. Information Sharing and Disclosure
- Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, shipping, and marketing.
- Legal Requirements: When required by law or to respond to lawful requests by public authorities.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to collect usage data, remember your preferences, and personalize your experience. You may disable cookies via your browser settings, though some features may not function properly.
6. Data Security
We implement industry-standard safeguards, including encryption and secure server environments, to protect your personal information. However, no system is 100% secure; we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, please contact us at [email protected].
8. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently done so, please contact us to request deletion.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date will reflect any changes. Your continued use of our services after changes constitute acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns, please email us at [email protected] or call (732) 454-7732.